Last And Lace – Frequently Asked Questions

Orders

Can I change or cancel my order after placing it?
We begin processing orders shortly after they are submitted to ensure timely fulfillment. Once an order has entered processing, changes or cancellations may no longer be possible. Please review all details carefully before completing your purchase on lastandlace.com.

How can I check the status of my order?
You may view your order status by logging into your account on lastandlace.com and visiting your order history. Updates will be reflected as your order progresses through processing and fulfillment.

Will I receive confirmation of my order?
After placing an order, a confirmation message will be sent to you. This confirmation includes a summary of your purchase and serves as a record of your transaction.

Payment

What payment methods are accepted?
We accept a variety of major payment options to provide flexibility and convenience during checkout. All payments are securely processed through trusted payment systems available on lastandlace.com.

Is my payment information secure?
Yes. Transactions made on lastandlace.com are protected using advanced encryption technology to help safeguard your personal and payment details.

Account

Do I need an account to place an order?
You may complete your purchase as a guest; however, creating an account allows you to manage your orders, save preferences, and enjoy a more streamlined shopping experience on lastandlace.com.

I forgot my password. What should I do?
If you are unable to access your account, you can reset your password by following the instructions provided on the sign-in page.

Products

How do I find my size?
Sizing information is available on each product page to assist you in selecting the best fit. We recommend reviewing the provided guidance before making your selection.

Are your products authentic?
All items offered on lastandlace.com are sourced with a focus on quality and craftsmanship to ensure a consistent standard across our collections.

How should I care for my items?
To help maintain the appearance and longevity of your products, store them in a cool, dry place and follow any care instructions included with your purchase.

Returns & Exchanges

Can I return or exchange an item?
Eligible items may be returned or exchanged in accordance with our return policy. Items must be in their original condition and packaging.

What is the return process?
To initiate a return or exchange, please follow the instructions outlined in your account area on lastandlace.com. Once your request is submitted, further guidance will be provided.

When will my return be processed?
After your return is received and inspected, we will proceed with the next steps in line with our return policy.

Promotions

Can I use multiple promotions at once?
Promotional offers may be subject to specific terms and conditions. Unless otherwise stated, only one promotion may be applied per order.

Why is my promotion not working?
Please ensure that the promotion is valid and that your order meets all applicable requirements before applying it during checkout.

General Information

Where can I find updates about new arrivals and special offers?
Visit lastandlace.com regularly to stay informed about the latest collections, seasonal highlights, and exclusive online features.